Refund & Cancellation

This policy explains how cancellations and refunds work for CutePost paid plans. We keep it short and plain. Questions? Email support@cutepost.fun.

Cancelling your plan

You can cancel any paid plan at any time from Settings → Billing — no support ticket required. When you cancel, your plan stays active until the end of the current billing period, and then drops back to the Free plan. You keep everything you've already created.

Refunds

Subscription fees already paid are non-refundable except where required by law, since you keep full access for the period you paid for. We don't offer pro-rated refunds for the unused part of a billing period after a cancellation.

If you were charged in error — a duplicate charge, a failed cancellation, or a clear billing mistake on our side — email support@cutepost.fun within 14 days and we'll make it right.

Credit top-ups (Boosters)

One-off credit packs (Boosters) are consumable and are non-refundable once purchased. Any credits you buy don't expire, so they stay on your account until you use them.

Free trial & Free plan

The Free plan is free forever and needs no card, so there's nothing to cancel or refund. You can stop using it any time.

How payments are processed

Payments and subscriptions are handled by our payment provider, Dodo Payments, acting as merchant of record. Refunds, where they apply, are issued back to your original payment method through Dodo.

Changes

We may update this policy as the product evolves. Material changes will be reflected by the "Last updated" date above.